You may cancel your conference registration, by notifying us by email.  If you do not receive acknowledgement by email within two business days, please contact Leishman Associates on (03) 6234 7844.  You will only be entitled to a refund or partial refund as set out below:

• (a) If you cannot attend because it is unlawful (eg, covid-19):  If you are unable, or will, with certainty, be unable, to attend this event for the reason that it is unlawful for you to travel to the venue or would be legally required to submit to quarantine or “lock-down”, you may notify us by email and provide particulars of the reason you cannot attend.  You may notify us at any time before the commencement of the event.  If we, acting reasonably, accept the reasons given, and 
• (i) there is an on-line/virtual option to attend, and you tell us that you wish to attend by that means, you must pay the registration fee for on-line/virtual attendance.  If you have already paid the registration fee in full, we will refund the difference; or 
• (ii) there is no option to attend by on-line/virtual means, or if You notify us that you do not wish to attend by that means, We will refund all monies actually received to date.
• (b) Your cancellation – for other reasons:  If you wish to cancel your attendance at the event for any reasons other than those noted in paragraph (a), you may notify us by email, and: 
• (i) if we receive your email before 5pm on the date that is 60 days before the event commences, you must pay a cancellation fee of $150.00 (including GST).  If you have already paid the registration fee in full, We will refund the balance; or 
• (ii) if we receive your email before 5pm on the day that is 30 days before the event commences, you must pay one half (50%) of the full cost of Your registration (plus GST).  If you have already paid the registration fee in full, we will refund the balance; and 
• (iii) You may cancel your registration after 5pm on the date that is 30 days before the Event commences, but you will not be entitled to a refund.

Yes! From the welcome reception to the Gala Dinner and Awards Night, we’ve planned a range of opportunities to connect, celebrate, and unwind with industry colleagues.

Yes – your registration includes morning tea, lunch, and afternoon tea during the conference, plus access to any catered social events included in your package.

We have a limited number of exhibition spaces available. If you’re interested in showcasing your brand, please get in touch early to secure your spot.

We’ll be sharing updates by email and on our LinkedIn, Facebook, and Instagram pages. Be sure to follow us and keep an eye on your inbox!

Yes! If it’s your first Seafood Directions, don’t worry — we’ve got you covered. Look out for our first-timer welcome guide and drop by the info desk if you need a hand.

ICC Sydney is fully accessible, and we’re here to help with any specific needs. Just let us know your requirements when registering and we’ll make sure you’re looked after.

We love having passionate people involved! If you’re interested in volunteering, please contact the conference team — we’ll be in touch with available roles.

The Seafood Directions app (available closer to the date) will help you browse the program, plan your schedule, and connect with fellow delegates before, during, and after the event.

You’ll be able to collect your name badge and materials at the registration desk on-site. We’ll share opening hours and locations closer to the date.